Cisco IP Phone 8800 Series MPP | Business VoIP & Video Phones

The Cisco IP Phone 8800 Series with Multiplatform Phone Firmware (MPP) is a professional portfolio of business voice and video communication devices designed for organizations using cloud-based and open SIP Unified Communications platforms. The series combines high-quality audio, advanced calling capabilities, secure communications, flexible deployment, and support for platforms such as Cisco Webex Calling, Webex Calling Carrier, Cisco BroadWorks, and approved UCaaS environments.

The portfolio includes several models to suit different workplace requirements. The Cisco 8811, 8841, 8851, and 8861are designed for professional voice communications, while the 8845 and 8865 add integrated HD video calling. The Cisco 8832 is a dedicated IP conference phone designed for meeting and conference environments.

Most desk-phone models support up to 10 SIP registrations, while the 8832 supports one SIP registration. The series offers advanced features such as local three-way conferencing, hosted conferencing, call forwarding, call transfer, call waiting, call pickup, call park, Busy Lamp Field, shared-line appearance, voicemail monitoring, programmable line keys, corporate directories, intelligent search, multicast paging, and hot-desking capabilities.

Audio capabilities include wideband voice, full-duplex communication, support for multiple codecs including G.711, G.722, G.722.2, G.729ab, iLBC, iSAC, and OPUS, along with noise-isolation support when used with compatible Cisco headsets. Selected models provide USB headset connectivity and Bluetooth support.

For video collaboration, the Cisco 8845 and 8865 support H.264 HD 720p video, picture-in-picture self-view, camera exposure control, and bandwidth management. Security capabilities include 802.1X authentication, encrypted configuration files, HTTPS provisioning, TLS 1.2, SRTP media encryption, configurable ciphers, password authentication, and a stateful firewall.

The Cisco IP Phone 8800 Series MPP is suitable for businesses, enterprises, executive offices, reception desks, call-intensive users, conference rooms, and organizations adopting cloud-based calling solutions.

Main Features

• SIP-based business communications
• High-quality voice and video support
• Up to 10 SIP registrations on supported models
• Full-duplex voice communication
• Programmable Line Keys
• Hosted and local conferencing
• Secure encrypted communications
• Webex Calling compatibility
• Cisco BroadWorks compatibility
• Open SIP UCaaS platform support
• Auto-provisioning for large deployments
• Corporate and local directories
• Intelligent search
• Call history
• Voicemail monitoring
• Multicast paging
• Hot-desking and workspace features
• Advanced headset support
• HD video on selected models
• Bluetooth on selected models
• USB connectivity on selected models

Cisco IP Phone 8811

• 10 SIP registrations
• Professional business IP desk phone
• SIP protocol support
• Wideband-capable audio
• Analog RJ-9 headset connection
• Programmable line keys
• Secure voice communications
• Suitable for standard and advanced office users

Cisco IP Conference Phone 8832

• 1 SIP registration
• Dedicated IP conference phone
• Designed for meeting and conference environments
• USB-C connectivity
• Supports optional wired microphones
• Supports optional wireless microphone kits in applicable regions
• PoE and non-PoE deployment options available
• Designed for group voice collaboration

Cisco IP Phone 8841

• 10 SIP registrations
• Professional business desk phone
• Wideband audio
• Analog RJ-9 headset connectivity
• SIP communications
• Programmable Line Keys
• Advanced business calling features
• Suitable for general corporate and professional users

Cisco IP Video Phone 8845

• 10 SIP registrations
• Integrated video calling
• H.264 HD 720p video
• Wide VGA display
• Picture-in-picture self-view
• Camera exposure control
• Bandwidth control
• Bluetooth headset support
• Wideband RJ-9 headset connection
• Suitable for users requiring voice and video collaboration

Cisco IP Phone 8851

• 10 SIP registrations
• Professional business IP phone
• USB headset support
• Bluetooth headset support
• Wideband RJ-9 headset port
• Programmable line keys
• Supports Cisco IP Key Expansion Module
• Designed for executives and high-call-volume professionals

Cisco IP Phone 8861

• 10 SIP registrations
• Advanced professional IP desk phone
• USB headset support
• Bluetooth headset support
• Wideband RJ-9 headset connectivity
• Supports Cisco IP Key Expansion Module
• Suitable for executive and call-intensive environments

Cisco IP Video Phone 8865

• 10 SIP registrations
• Advanced voice and video IP phone
• H.264 HD 720p video
• Wide VGA display
• Picture-in-picture self-view
• Camera exposure control
• Bandwidth management
• USB headset support
• Bluetooth headset support
• Supports Cisco IP Video Key Expansion Module
• Designed for executive and advanced collaboration environments

Audio Features

• Wideband-capable voice communications
• Advanced Cisco headset integration
• Noise-isolation support with compatible Cisco headsets
• In-band DTMF
• Out-of-band DTMF
• SIP INFO DTMF
• Early Media support
• MOS score reporting

Supported Audio Codecs

• G.711 A-law
• G.711 μ-law
• G.722
• G.722.2
• G.729ab
• iLBC
• iSAC
• OPUS

Video Features

Available on supported video models:

• H.264 video
• HD 720p video
• Wide VGA display
• Picture-in-picture self-view
• Camera exposure control
• Bandwidth control

Headset Support

• Wideband-capable RJ-9 headset port on applicable 8800 Series models
• USB headset support on:
  • Cisco 8851
  • Cisco 8861
  • Cisco 8865
• Bluetooth headset support on:
  • Cisco 8845
  • Cisco 8851
  • Cisco 8861
  • Cisco 8865

Calling Features

• Call hold
• Call transfer – attended and blind
• Call forwarding
• Call waiting
• Caller ID
• Outbound Caller ID blocking
• Local three-way conferencing
• Hosted multi-party conferencing
• Call park and unpark
• Call pickup
• Group call pickup
• Call-back on busy
• Anonymous call blocking
• Selective call blocking
• Do Not Disturb
• Shared-line appearance
• Bridged-line appearance
• Intercom
• Group paging
• Multicast paging
• Music on hold
• Reverse Name Lookup
• Voice Message Waiting Indicator
• Voicemail monitoring
• Configurable dial plans
• Programmable Line Keys
• Hot-desking
• Hoteling
• Activity-Based Workspace support

Directory Features

• BroadSoft directory
• Call history
• Customizable call history
• Local phonebook
• Intelligent Search
• Reverse address lookup
• LDAP over TLS
• XML/LDAP remote directory
• Unified Contact Search across multiple directories
• Mobile contact synchronization on supported configurations

Connectivity & Networking

• Protocol: SIP
• IPv4
• IPv6 support subject to interoperability testing
• DHCP
• DNS
• Cisco Discovery Protocol
• LLDP
• NAT
• STUN
• ICE
• UDP
• TCP
• SNTP
• NAPTR
• HTTPS support
• Voice and video priority configuration
• Zero Touch Provisioning
• Peer Firmware Sharing

Security

• 802.1X authentication
• Automatic Secure Call
• Configurable ciphers
• Digest authentication
• Encrypted configuration files
• HTTPS secure provisioning
• FIPS 140-2 support
• TLS 1.2
• SRTP media encryption
• Password login
• Stateful firewall
• Certificate upload
• Encryption hash selection
• Mandatory and optional secure call support

Device Management

• Automatic provisioning using:
  • TFTP
  • HTTP
  • HTTPS
• Browser-based configuration
• Phone-based configuration
• Auto-provisioning
• Configuration reporting
• Packet capture
• Cisco Problem Reporting Tool
• Remote troubleshooting data upload
• Zero Touch Provisioning

Supported Platforms

• Cisco Webex Calling
• Webex Calling Carrier
• Cisco BroadWorks
• Asterisk 1.8+
• Centile Istra SP 9.2
• Metaswitch 9.3
• Ribbon Kandy Business Solutions

Cisco lists Webex Calling, Webex Calling Carrier, and Cisco BroadWorks among the platforms that are interoperability tested and certified for the Multiplatform Phone Firmware.

SIP Registrations

Cisco specifies SIP support across all listed models and the registration limits above for the MPP firmware.

Power Input

Cisco 8811 / 8841 / 8845 / 8851 / 8861 / 8865

1.042 A, 48 V DC

Cisco 8832

1.5 A, 12 V DC

Language Support

Supported languages include:

• English
• French
• German
• Spanish
• Italian
• Portuguese
• Turkish
• Russian
• Chinese
• Japanese
• Korean
• Dutch
• Greek
• Polish
• Swedish
• Danish
• Finnish
• Czech
• Croatian
• Hungarian
• Slovak
• Slovenian
• Bulgarian
• Catalan
• Norwegian

Accessibility

• Hearing Aid Compatible handset
• Acoustic-coupled TTY/TDD support
• Adjustable ringtone
• Adjustable pitch and volume
• Inline handset amplifier support
• Visual message-waiting indication
• Visual phone-state notifications
• Voice Feedback accessibility support

Key Expansion Module Support

Selected models support optional Cisco Key Expansion Modules for users who require additional programmable keys.

Compatible Models

• Cisco 8851
• Cisco 8861
• Cisco 8865

These options are particularly useful for receptionists, executive assistants, administrators, and users handling a high volume of calls.

Selected Product Numbers

• CP-8811-3PCC-K9= – Cisco IP Phone 8811 with MPP firmware
• CP-8832-3PCC-K9= – Cisco IP Conference Phone 8832 with MPP firmware
• CP-8841-3PCC-K9= – Cisco IP Phone 8841 with MPP firmware
• CP-8845-3PCC-K9= – Cisco IP Video Phone 8845 with MPP firmware
• CP-8851-3PCC-K9= – Cisco IP Phone 8851 with MPP firmware
• CP-8861-3PCC-K9= – Cisco IP Phone 8861 with MPP firmware
• CP-8865-3PCC-K9= – Cisco IP Video Phone 8865 with MPP firmware

Cisco lists these as ordering SKUs for models shipped with Multiplatform Phone Firmware.

Warranty

Cisco one-year limited hardware warranty.

Ideal For

• Corporate offices
• Enterprises
• Executive offices
• Reception desks
• Administrative teams
• Call-intensive users
• Conference rooms
• Remote and hybrid work environments
• Businesses using Cisco Webex Calling
• Organizations using Cisco BroadWorks
• SIP-based UCaaS deployments
• Users requiring integrated video communication

Key Selling Point

A premium Cisco business communications portfolio combining secure SIP-based voice, advanced calling capabilities, cloud platform compatibility, professional headset support, and integrated HD video on selected models.